How many Guiding Principles are there?
Seven
What is a Guiding Principle
A recommendation that guides and organization in all circumstances
What are (or list) the Guiding Principles
Focus on Value
Start Where You Are
Progress Iteratively with Feedback
Collaborate and Promote Visibility
Think and Work Holistically
Keep it Simple and Practical
Optimize and Automate
Guiding Principle Mnemonic Device
Video
Santa
Inside
Catholic
Houses
Kissing
Automatons
Video
Focus on Value
Focus On Value
- video - what does netflix do?
Netflix provides value to customers, their selections link back to Netflix and provides value for them - All activities conducted by the organization should link back, directly or indirectly, to value for itself, its customers, and other stakeholders.
- Value creation should be done at every step of the service
Start Where You Are
- Reuse
- measure
- Assess the Current State
- If it ain’t broke, don’t fix it
- track outcomes, not the outputs.
- customer’s needs are not met
Santa
- Santa if fat, if he wants to lose weight he has to start where he is
- measure his waist (measure everything)
Start Where You Are
Inside
Inside a house you have to be agile
agile = iteratively
Progress Iteratively with Feedback
Progress Iteratively with Feedback
- Agile
- Work is broken down into individual chunks and is delivered in several iterations
- Requirements change
- feedback
- minimum viable product (MVP)
Catholic
- Share or ‘collaborate’ who they are kissing
- it is visible
- Collaborate and Promote Visibility
Collaborate and Promote Visibility
- Get rid of silos, share
- Customer, departments, providers need to be involved in day to day activities
- Communication
- Collaboration DOES NOT mean consensus
Houses
- Houses = Holistic?
- the whole house?
- Think and Work Holistically
Think and Work Holistically
- All things are connected
- No product or service stands alone to deliver value
- Windows doesn’t work with Office, Internet, Chrome etc
- Think about the impact it is going to have
- Every change requires plenty of forward thinking and planning
Kissing
- KISS = Keep it simple stupid
- Keep it Simple and Practical
Keep it Simple and Practical
- Do the minimal set of things necessary
Remain Compliant - Don’t micromanage
- Decide what to shelve, what to keep
- Is it adding value and taking you closer to the outcome. If not then it is a waste that you can well afford to lose.
- (Don’t worry about ‘how’ for this principle)
Automaton
- Automaton sounds like automate
- optomize when you automate
- Optimize and Automate
Optimize and Automate
- Product, service, or processes are already in place.
- Optimization - Increase effectiveness and usefulness
- Automation - Increase efficiency and free from human errors
- It is a matter of making it more effective and efficient, and not about the functionality itself.
- removing wastes from the system and introducing new activities or modifying existing ones
- Efficiencies gained by using technology
- Measure everything. The only way you can decide whether an optimization has worked is through the metrics
