What is performance management
- process where managers ensure that employee activities and outputs contribute for the organizations goals
What is the strategic purpose
- Achieve strategic goals
- connect employees behaviours with goals
What is the administrative purpose
- give day to day info
- salary
- recognition
supports hiring decisions
What is the developmental purpose?
- developing employees
- build awareness of strengths
- create areas of improvement
What are the 6 steps for performance management
1- define goals of the company
2- Develop employees goals and behaviours
3- Provide support and feedback
4- Evaluate performance
5- Identify where to improve
6- Provide consequences for performance results
How is performance evaluated (3)
- simple ranking
- forced distribution (give %)
- paired comparison
3 ways for rating individuals
- Attributes
- Behaviours
- Results
How o measure attributes
- Graphic rating scale
- widely used method
How to measure behaviours
- organisation behaviour modification
How to measure results
- management by objcetive (mbo)
- Balanced scorecard
What is the 360 performance evalutaion
-direct report
- Mnagers, supervisors, peers and customer give feedback
What is the crowdosurcing performance appraisal
- is when we gather info and data from all coworkers and managers
- we use online apps for timeless and completed info
- submit feedback open to the entire organisation
6 types od rating errors
- strictness, leniency, central tendecy (error in distribution)
- similar to me error
- contarst error
- halo
- horns
- recency emphasis
What is the similar to me error
- overrating people that are very similar
What is the contrast error
- underrating people who seem very different
What is the halo error
overrtaing based on one good quality
What is the horn error
- underrating based on one poor quality
How to reduce errors
- error training
- unconscious bias training
- calibration meetings
- using data analytics
