Chapter 7

Question 1

refers to the act of “giving employees reasons or incentives… to work to achieve organizational objectives.”

Answer 1

Motivating

Question 2

refers to the “process of activating behavior, sustaining it, and directing it toward a particular goal.”

Answer 2

Motivation

Question 3

there are certain factors influencing a person’s desire to do his job well

Answer 3

1. Willingness to do a job
2. Self-confidance in carrying out a task.
3. Needs satisfaction

Question 4

Theories of motivation

Answer 4

1. Maslow’s needs hierarchy theory
2. Herzberg’s two-factor theory
3. Expectancy theory
4. Goal setting theory

Question 5

theorized that human beings have five basic needs which are as follows: physiological, security, social, esteem, and self-actualization

Answer 5

Abraham Maslow

Question 6

Maslow’s Hierarchy of Needs

Answer 6

1. SELF-ACTUALIZATION NEEDS
2. ESTEEM NEEDS
3. SOCIAL NEEDS
4. SECURITY NEEDS
5. PHYSIOLOGICAL NEEDS

Question 7

the two-factor theory is one developed

Answer 7

Frederick Herzberg

Question 8

In his research, Herzberg found out that satisfied employees mentioned the following factors

Answer 8

satisfiers or motivation factors

Question 9

a motivation model based on the assumption that an individual will work depending on his perception of the probability of his expectations to happen

Answer 9

Expectancy theory

Question 10

a belief about the likelihood or probability that a particular behavioral act (like attending training sessions} will lead to a particular outcome (like a promotion}

Answer 10

expectancy

Question 11

refers to the process of “improving performance with objectives, deadlines or quality standard”

Answer 11

Goal setting

Question 12

the goal setting model drawn by Edwin A. Locke and his associates consists of the following components

Answer 12

1. goal content
2. goal commitment
3. work behavior
4. feedback aspects

Question 13

TECHNIQUES OF MOTIVATION

Answer 13

1. motivation through job design
2. motivation through rewards
3. motivation through employee participation
4. other motivation techniques for the diverse work force

Question 14

Routine and repetitive tasks make workers suffer from chronic dissatisfaction. To avoid this following remedies may be adapted:

Answer 14

1. Realistic job previews
2. Job rotation
3. Limited exposure

Question 15

Instead of changing the person, management may consider changing the job. This may be achieved with the use of the following”

Answer 15

1. job enlargement
2. job enrichment

Question 16

Reward consists of

Answer 16

material and psychological benefits to employees for performing tasks in the workplace

Question 17

Rewards may be classified into two catergories

Answer 17

1. extrinsic
2. intrinsic rewards

Question 18

The specific activities identified where employees may be participate are as follows

Answer 18

1. setting goals
2. making decisions
3. solving problem
4. designing and implementing organizational changes

Question 19

the more popular approaches to participation includes the following

Answer 19

1. quality controls circles
2. self-managed teams

Question 20

Requisites to successful employee participation program

Answer 20

1. a profit-sharing or gainsharing plan
2. a long-term employment relationship with good job security
3. a concerted effort to build and maintain group cohesiveness
4. protection of the individual employee’s rights

Question 21

Other motivation techniques

Answer 21

1. flexible
2. family support services
3. sabbaticals

Question 22

tuon mayo love, good luck sa exam

Answer 22

i love you!!!