The passive, physiological process in which sound is received by the ear
Hearing
The active process of making meaning out of another person’s spoken message
Listening
College students spend roughly__of their time__.
50%, listening
to learn
informational
to evaluate
critical
to provide support
Empathetic
for enjoyment
Appreciative
concern for others
People-oriented
organization and precision
Action-oriented
intellectual challenges
Content-oriented
emphasizes efficiency
Time-oriented
why we listen
preferred listening types
how we listen
preferred listening styles
Listening with a conscious mind and an explicit goal of understanding
effective listening
The six stages of effective listening: hearing, understanding, remembering, interpreting, evaluating, and responding
The HURIER model
-difficult listening stituations
-distractions
-uninteresting topics
Contextual Barriers to effective listening
-information overboard
-glazing over
-bias and predjudice
-rebuttal Tendency
-competitive interrupting
-pseudolistening (Using feedback behaviors to give the false impression that one is listening)
Cognitive barriers to effective listening
