Chapter 8 - Intervention Techniques for Larger Systems

Question 1

Cooptation

Answer 1

Strategy to quiet dissenters and influence social policy; done by challenging dissenters anger into less disruptive channels; incentives often offered

Question 2

Coercive Power

Answer 2

power from control of punishment

Question 3

Reward Power

Answer 3

power from control of rewards

Question 4

Expert Power

Answer 4

power from superior ability/knowledge

Question 5

Referent Power

Answer 5

power from charisma/identification with others who have power

Question 6

Legitimate Power

Answer 6

power from having legitimate authority

Question 7

Informational Power

Answer 7

power from having information

Question 8

Social Planning

Answer 8

process where a group decides its goals relating to societal issues

Question 9

Community-Based Decision Making Stages

Answer 9

1. Orientation - meet
2. Conflict - disputes
3. Emergence - begin to agree on course of action
4. Reinforcement - make decision and justify

Question 10

Classical Organization Theories (3)

Answer 10

1. Scientific Management Theory - Theory X
   Find best way for task, match worker to task, closely supervise w/ rewards and punishment, manage behavior
2. Weber’s Bureaucratic Theory
   Hierarchy to ensure stability
3. Administrative Theory
   Emphasis on universal set of management principles regardless of environment

Question 11

Neoclassical Organization Theories (1)

Answer 11

Human Relations Theory - Theory Y

Hawthorne experiments; concern for human needs and emphasis on leadership, communication

Question 12

Modern Organization Theories (3)

Answer 12

1. Systems
2. Sociotechnical
   org = social system, tech system, and environment; interaction and balance between the 3
3. Contigency/situational
   Systems interrelated w/ environment; different environments require different systems