Chapter 8 - Performance Appraisals

Question 1

What is performance management

Answer 1

the process of creating a work environment in which people can perform to the best of their abilities

Question 2

What are performance appraisals

Answer 2

the result of an annual or biannual process in which a manager evaluates an employee’s performance relative to the requirements of his or her job and uses the information to show the person where improves are needed and why

Question 3

Tell-and-sell appraisal interview

Answer 3

• supervisor uses persuasion

- may require development of new behaviours for employee and motivation from supervisor

Question 4

Sell-and-listen appraisal interview

Answer 4

• interviewer communicates strong and weak points of performance
• employee’s feelings about interview are thoroughly explored

Question 5

Problem-solving appraisal interview

Answer 5

• supervisor employs skills in listening, accepting, and responding to feelings
• supervisor seeks to stimulate growth and development in the employee