Chapter 9

Question 1

Small group def

Answer 1

involves a small number of people usually engaged in face-to-face interaction, actively working to a common goal.

Question 2

What is the problem solving sequence?

Answer 2

Define the problem
research and analyze the problem
Establish checklist of criteria
List possible alternatives for solution
Evaluate each alternative
Select the best alternative and discuss how to implement

Question 3

definition of criteria

Answer 3

guidelines the group agrees to follow in reaching a solution

Question 4

types of citeria

Answer 4

Task or operational
Must have
Want

Question 5

Groups are generally used as

Answer 5

learning groups
Self-maintenance groups (used for forming a company culture)
Problem-solving groups

Question 6

Characteristics of effective problem-solving groups

Answer 6

1. well prepared and organized
2. Receive periodic training
3. Examine Assumptions and opinions (questioning them)
4. Evaluate solutions by comparing them to criteria and consequences
5. Avoid Group-think
6. Manage Culture Diversity
7. Can operate Virtually

Question 7

guidelines for brainstorming

Answer 7

1. avoid negative feedback
2. strive for the longest list possible
3. strive for creative, unusual ideas
4. try to build from previously mentioned ideas

Question 8

steps for Nominal Group Technique (NGT)

Answer 8

1. ideas are silently generated
2. ideas are recorded on chalkboard
3. each idea is discussed for clarification only
4. each member privately selects top five