CHAPTER 9 — INTERPERSONAL COMMUNICATION

Question 1

What is the purpose of the Canadian health-care system?

Answer 1

To provide publicly funded, accessible, medically necessary health services to residents.

Flashcard 2

Question 2

What does “publicly funded health care” mean?

Answer 2

The government pays for essential health services through taxes.

Question 3

Who sets the standards for health care in Canada?

Answer 3

Federal government sets national principles; provinces deliver and manage care.

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Question 4

What are the 5 principles of the Canada Health Act?

Answer 4

Public Administration

Comprehensiveness

Universality

Portability

Accessibility

Question 5

What is continuing care?

Answer 5

Services that support people living with chronic illness, disability, or aging needs (home care, LTC, rehab).

Question 6

What is the difference between primary and secondary care?

Answer 6

• Primary: First contact (family doctor, NP).
• Secondary: Specialist or hospital care after referral.

Question 7

What is acute care?

Answer 7

Short-term, immediate treatment for urgent or severe illness/injury (hospitals).

Question 8

What is long-term care?

Answer 8

Residential care for people who cannot live safely at home; PSWs provide most hands-on care.

Question 9

Who are “regulated” health professionals?

Answer 9

Professionals with legal authority and licensing bodies (RN, RPN, doctor, PT, OT).

Question 10

Are PSWs regulated in Canada?

Answer 10

No—PSWs are unregulated, but employers and nurses supervise their work.

Question 11

What is the role of the PSW in the health-care system?

Answer 11

Provide hands-on personal care, support ADLs, observe/report changes, promote safety and dignity.

Question 12

What is interprofessional teamwork?

Answer 12

Different health professionals working together to provide coordinated, client-centered care.

Question 13

What is the client’s role in the health-care system?

Answer 13

Active participant in care decisions; their values and choices guide the care plan.

Question 14

What is palliative care?

Answer 14

Care focused on comfort, dignity, and quality of life for people facing life-limiting illness.

Question 15

What is the purpose of home and community care?

Answer 15

To support people living independently at home and prevent unnecessary hospital admission.