Chapter 9 - setting and measuring objectives

Question 1

Management control cycle

1) Design plan
2) Carry out plan
3) Monitor results
4) Results vs plan
5) Corrective action

Answer 1

Corporate objectives.  Adviser testing
Balanced scorecard.    Appraisals
Personal objectives.    121 meetings
Tasks.                              Team meetings
Kpis.                                Performance reviews
Coaching obs.                Feedback
Customer feedback.      Pdps 
Complaints

Question 2

Company’s objectives?

Answer 2

Income/profit
Sustainable growth
Community days
Customer centric
Risk.. Right first time