Peloton
flashcards
Decks in class (28)
# Cards
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Membership LOB Responsibilities20
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Team Terminology6
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Who Sells What65
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Membership-Apparel LOB Responsibilities3
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Order Experience LOB Responsibilities4
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Billing LOB Responsibilities3
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Service Recovery LOB Responsibilties7
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Hardware & Software LOB Responsibilities9
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Prism CRO LOB Responsibilities5
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IVR Prompts8
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Phone Transfer Steps11
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Email Transfer Steps0
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Chat Transfer Steps0
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Introduction to CMS: E-Comm Tab166
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Introduction to CMS: Rider Tab0
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CMS Accessories 10113
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Shipwire35
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Good Communication in Action34
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The Do's and Don'ts of Member Support Communication22
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Respect is a Two-Way Street16
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Peloton App Power Point59
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Zendesk 101 for Member Support48
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Zendesk 102 for Member Support46
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Centuy Club Shirt Redemption23
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Winback 10156
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Service Recovery 1010
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Member Support: SheerID Verification0
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Handoffs & Transfers0
