What is the basic indecent question
What Happened?
Is there Any continues risk?
Identify Suspect
Identify Witness
Rapport what the subject version
Ask for additional Information
What are the 4 W ?
When
whom
where
what
- Why (Additional)
What is Domestic incident?
● A “Domestic Incident” includes any conflict or violence between individuals who have a personal relationship (e.g., family members, partners, friends).
● These incidents are sensitive and require careful handling to ensure the safety and well-being of all parties.
● Different policies may apply based on whether the individuals involved are guests, crew, or a combination of both.
Domestic Incident Response Protocol:
- Assess the situation & ensure the immediate safety of all parties.
- Determine the level of threat or violence involved.
- Separate the parties involved in a conflict to prevent further escalation.
- Use de-escalation techniques to calm the situation
- Document the incident thoroughly, including initial observations, witness statements, and actions taken & Preserve any evidence, such as photos or surveillance footage.
- Offer support to the affected individuals, ensuring access to medical and psychological help, Provide them with relevant information on available resources.
- What if the Domestic
violence involves a serious threat or potential for violence.
○ Prioritize safety, secure the scene, and contact additional security or emergency personnel.
what are the times that a missing person situation should be immediately consider
- missing with suspect to jump over board
- any type of suspicious or criminal activity
- failed to debark at the end of cruise
- What are the signs that de-escalation efforts are successful?
○ Reduction in tension, willingness to communicate, and the absence of immediate threats.
- What are the responsibilities of the security team during a domestic incident?
○ Ensure safety, separate involved parties, collect evidence, and coordinate with higher authorities as needed.
- How to proceed if an individual involved in a domestic incident refuses assistance?
○ Respect their decision but provide information on available resources and keep a record of the refusal.
- How should confidentiality be managed during a domestic incident investigation?
○ Keep information restricted to authorized personnel only, avoiding unnecessary disclosures.
- What resources should be offered to individuals affected by a domestic incident?
○ Access to medical care, psychological support, and relevant informational resources.
- What should be the first priority when a domestic incident is reported?
○ Ensure the immediate safety of all parties involved
- What protocols are in place for incidents occurring off-ship but involving guests or crew?
○ Follow the same reporting and documentation standards, liaise with local authorities, and coordinate with Global Security for guidance.
- What measures should be in place to prevent retaliation or further harm to the survivor?
○ Implement safety measures, such as restricted access areas, monitoring interactions, and offering ongoing support and protection.
- What are the duties of the Security Team during an incident?
○ Immediate response, securing the scene, assisting the Care Team, notifying relevant authorities (like Global Security), and ensuring proper documentation.
- What role does confidentiality play in handling sensitive incidents?
○ Ensures the privacy and dignity of those involved, protects the integrity of the investigation, and minimizes unnecessary stress on the survivor.
- How should evidence be managed during an investigation?
○ Preserve and protect any potential evidence by restricting access to the scene, avoiding contamination, and documenting everything carefully
- What should be the immediate response upon receiving a report of harassment or assault?
○ Ensure the safety of the involved parties, provide a calm and private environment, and notify the appropriate personnel immediately.
- What is the importance of documenting every step taken during an incident response?
○ Provides a clear, traceable record for investigation, accountability, and compliance with company policies.
○4. Who determines the seriousness of a guest harassment incident?
○
The ship’s Master decides if Global Security needs to be involved.
What are the times missing person situation will be activated after 1 hour -
- after reporting to any scheduled and the person didn’t show up
- 1 hour after the ship depart while at POC
- How are harassment allegations between crew handled?
○ Referred to HR as per the Human Resources Manual.
- What is considered sexual harassment?
○ A violation under Guest or Crew Conduct Policy. Involves guest-to-guest, guest-to-crew, or crew-to-crew actions. Managed differently based on the context.
- What documentation is required after the survivor is provided the support guide?
○ A detailed incident report noting the guide’s delivery, with the witness’s confirmation and any survivor remarks.
