1
Q
How is a claim normally notified?
A
By telephone call or email from the insured; some insurers also accept notification online or via app.
2
Q
Who else may notify a claim on behalf of the insured?
A
Intermediaries/brokers, loss assessors, builders, motor garages; in motor/liability claims, first notification may come from a third party.
3
Q
What is the purpose of an FNOL team?
A
To ask structured questions to gather all important information about the incident.
4
Q
What happens after the FNOL call?
A
A copy of answers may be sent to the insured for verification, correction, additional info, and signature.
5
Q
What advice can FNOL handlers give?
A
Loss mitigation, policy cover, dealing with third‑party correspondence, and explaining next steps.
