Classical Management Model

Question 0

What are the components of the 7-S model?

Answer 0

Structure
Strategy
Systems
Self-conception/shared value
Special Knowledge/skills
Style/culture
Staff/permanant employees

Question 1

What is the purpose of the 7S-model?

Answer 1

• Describe a company by means of seven key variables that are essential for the design of a company
• to structure a company and ensure its competitive advantage
• reduce complexity

Question 2

Hard factors of the 7-s model

Answer 2

Structure
Strategy
Systems

Question 3

Soft factors of the 7-S model

Answer 3

Special knowledge/skills
Self-conception/shared value
Staff/permanent employees
Style/Culture

Question 4

What is the balanced scorecard (BSC)?

Answer 4

Model which serves as a management tool for aligning different persoectives (finance, customers, processes, staff employees) of the organisation to their strategic goals

Question 5

Characteristics of financial perspective (BSC)

Answer 5

• indicators
• have a dual function (financial performance of the strategy as a whole and final goal for the other perspectives of the BSC)

Question 6

Characteristics of customer perspective

Answer 6

• reflects the strategic goals of the company with regard to the customer and the market segment jn which it wants to compete
• other indicators (customer satisfaction)

Question 7

Characteristics of process persoective

Answer 7

• focus on processes and their efficiency
• useful to map value added creation chain
• indicators (process quality)

Question 8

Learning and growth perspective BSC

Answer 8

• qualifications of employees
• performance capabilities of the information system
• motivation of employees

Question 9

What is TQM?

Answer 9

Model which puts quality management as part of functional management with the aim of increasing the efficiency and effectiveness

Question 10

TQM : PDCA wheel

Answer 10

PLAN for changes to bring about improvement (is there room for improvement?)

DO changes on a small scale first to trial them

CHECK to see if changes are working and to investigate selected processes

ACT to get the greatest benefut from changes