Client advice

Question 1

ways of providing advice to clients?

Answer 1

telephone 
email 
leaflets and written information
face to face 
videos 
letter

Question 2

advantages and disadvantages of telephone advice?

Answer 2

+ client can ask questions with instant answers
+ tone of voice can be assessed

• body language cant be assessed
• client might forget what is dicussed

Question 3

advantages and disadvantages of email advice?

Answer 3

+ clien can refer back to the information
+ client can reply to email to ask questions

• may misunderstand information
• delay in answering questions
• email may end up in junk

Question 4

advantages and disadvantages of leaflets and written advice?

Answer 4

+ can refer back to the information

• client might misunderstand the info

Question 5

advantages and disadvantages of face to face advice?

Answer 5

+ client can ask questions with instat answers
+ tone of voice and body language can be assessed

• may not remember all the info
• may get distracted

Question 6

advantages and disadvantages of video advice?

Answer 6

+ provide visual and audio information
+ can watch multiple times

• may misunderstand info

Question 7

advantages and disadvantages of letter advice?

Answer 7

+ can refer to info when needed

• might misunderstand info

Question 8

what information should be provided to clients about medication?

Answer 8

purpose of medication

• so client understands why meds are needed
• then more likely to comply

safe handling and disposal

• ensure waste is disposed of correctly
• in line with relevant legislation

route of administration
- ensure client administers correctly

frequency of administration

• so client knows how often to administer
• can plan how to manage this around commitments

when the animal last had a dose

• know when next dose is required
• avoid under or over dosing

adverse reactions

• client knows what to look out for
• and what to do if suspect adverse reaction

compliance
- understand why its important to administer as directed

Question 9

what information should be provided to colleges when handing over?

Answer 9

patient factors - tolerance requirement for restraint

• useful to share what know about patient
• helps next team nurse them

frequency of dosing
- ensure dug is administered correctly

route of administration
- so administered correctly

any history of adverse reactions
- ensure all team members know what to look out for

when last had drug and when next dose is requires

• ensure administered correctly
• avoid under or over dosing

Question 10

providing advice on the administration of medications?

Answer 10

principles of effective demonstration

• must be realistic
• the client must be there
• let film so can watch back

pitching level of instruction and guidance

• hard to gauge
• don’t want to patronise - may have many pets and meds or never before
• check if used before - if yes quick recap f no full demo

checking understanding

• avoid patronising
• have repeat and give demo
• assess how behaviour - acting ensure

follow-up
- consultation or phone call