1
Q
What procedures are set out within RICS Complaints Handling, 1st Edition 2016 in the handling of complaints?
A
2
Q
How do you know Regency Grove’s Complaints Handling Procedure aligns with its principles?
A
3
Q
What is Regency Grove’s Complains Handling Procedure?
A
4
Q
What is the Centre of Effective Dispute Resolution?
A
5
Q
What is the Property Ombudsman?
A
6
Q
What other methods of Alternative Dispute Resolution are there?
A
7
Q
What is Client Care?
A
8
Q
What is the importance of Client Care to Business?
A
APC BS
flashcards
Decks in class (25)
# Cards
-
Ethics, rules of conduct and professionalism34
-
Client care8
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Health and safety0
-
Communication and negotiation0
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Conflict avoidance, management and dispute resolution procedures17
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Business planning0
-
Sustainability0
-
Accounting principles and procedures0
-
Inclusive environments0
-
Data management0
-
Diversity, inclusion and teamworking0
-
Legal / regulatory compliance0
-
Construction technology and environmental services19
-
Building pathology112
-
Building Pathology (2)50
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Contract administration37
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Inspection0
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Design and specification0
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Fire safety0
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Procurement and tendering0
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Works progress and quality management0
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Contract pratice0
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CPD0
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Hot topics / Essential Information21
-
Rules of Conduct5
