Client Care

Question 1

Tell about why it is important to develop long-term client relationships.

Answer 1

Repeat buisness

Question 2

Tell me about the different stakeholders you have come across in your role.

Answer 2

Individual property firms, clients who are looking at property/ occupiers or landlords

Question 3

Tell me about your duty of care towards your clients.

Answer 3

Treat each client personally

Question 4

Explain what BS EN ISO 9004 relates to.

Answer 4

Quality management approach

Question 5

Tell me about an example of how you have provided good client care.

Answer 5

NRR created a spreadsheet detailing works

Question 6

How have you dealt with an unrealistic client deadline?

Answer 6

Explained to client limitations, if uncapable then reduce expectations