Client Care

Question 1

What is client care?

Answer 1

When you identify the needs of your clients and behave in an appropriate way to fulfil these needs.

Question 2

How do you manage client’s expectations?

Answer 2

• Listen carefully to understand the client’s requirements and objectives
• Agree terms from the outset in written terms of engagement
• Provide regular updates to the client

Question 3

How do you build and maintain client relationships?

Answer 3

• Regular communication with the client
• Deliver on what has been agreed, be reliable and manage the client’s expectations
• Produce high quality work
• Seek feedback

Question 4

When have you demonstrated client care?

Answer 4

• In agency role – regular meetings with the client
• Transaction management – bi-weekly- client meetings

Question 5

How do you identify a client?

Answer 5

Anyone who you owe a duty of care. E.g. a lender, landlord, etc.