Why do you ensure Client care?
To get repeat business and maintain the firms and the RICS reputation
Rule 2 and 3 of the Rules of Conduct
2: member and firms must maintain professional competency and ensure work is carried out by competent individuals with the necessary expertise
3: members and firms must provide a good quality diligent service
When have you provided good client care?
Basingstoke - alongside our obligations to dispose of the land parcels, I regularly updated my client with market research reports to inform them on local sales data and competition
Complaints handling procedure?
- Try to resolve my self
- inform a director in my team and the Complains handling officer
- 3 days or acknowledge
- 10 days to resolved followed by another 10 days
- ADR : CEDR
How do you maintain good client care
- good and regular communication
- fulfilling their objectives
What do you have in mind when meeting new clients
-Represent the business in the best manor
- understand their objectives and add value
- understand their preferred communication
