Client care

Question 1

Tell me about a time you have not quite provided good client care?

Answer 1

Challenge going over statutory time limit of 18 months. Got agreement in writing.

Question 2

Tell me about time you have provided good client care?

Answer 2

DWP work. Timeliness target of 7 days. Prioritised due to hardship and troubling circumstances of the individual concerned. Still undertook appropriate due diligence.

Question 3

Where is client care found in the RICS rules of Conduct?

Answer 3

Rule 3