Client Care

Question 1

What is the Level One requirement for client care?

Answer 1

Demonstrate knowledge and understanding of the principles and practice of client care.

Question 2

What is the Level Two requirement for client care?

Answer 2

Provide evidence of practical application of the principles and practice of client care in your area of work.

Question 3

What are some examples of good client care?

Answer 3

Understanding your client’s objectives and requirements.
Listening to the client and seek formal and informal feedback from clients.
Understanding the client’s position and longer-term goals adopting a holistic approach.
Responding speedily to queries and regular reporting systems and information/filing systems.