Client Care

Question 1

What is PII cover and what are the threshold requirements?

Answer 1

Property indemnity insurance cover

The minimum level of indemnity based on the firms turnover in the previous year:

Up to £100k = £250k cover
£101k to £200k = £500k cover
£201k and above = £1m

Question 2

Why do you need run off cover and how long is this required?

Answer 2

To ensure that firms, members or clients are not exposed to financial detriments once a firm ceases to trade. It’s is required for a minimum period of 6 years post close down.

Question 3

What RICS guidance is there on PII cover?

Answer 3

Professional indemnity insurance requirements

Effective 2 July 2019

Question 4

Can you give me an example of when you have worked effectively in a team?

Answer 4

1) when I noticed someone in my team struggling with their workload, I asked how I could help them, if there was anything they could delegate on to me or someone else.

Question 5

Can you give me an example of when you have provided a high service of client care?

Answer 5

When I stayed behind at work and out in some extra hours to finalise a report for my client