Collaboration 2

Question 1

Feedback

Answer 1

• Feedback is a message sent from the receiver back to the sender
• Feedback is a gift of one’s thoughts and feelings about another’s behaviour
• Verbal feedback provides (through words) the receiver’s understanding of the sender’s message and personal reaction to it
• Nonverbal feedback registers the other’s reaction to the sender’s message through facial expressions and body language

“SHOW ME THE MAN WHO INSISTS THAT HE WELCOMES CRITICISM IF ONLY IT IS “CONSTRUCTIVE” AND I WILL SHOW YOU A MAN WHO DOES NOT WANT TO HEAR ANY CRITICISM AT ALL” (HAROLD L. ICKES)

Question 2

Guidelines

Answer 2

• Gain permission
• Provide both positive and negative
• Be timely
• Give immediate & frequent
• Be specific
• Non-threatening communication
• Be descriptive and non judgmental
• Take responsibility for your feedback
• Convey your perspective
• Invite comments from receiver & include suggestions for change
• Be genuine

Do

• Include positive comments
• Be objective
• Be specific when correcting someone
• Treat someone the same
• Correct people in private

Don’t’s

• Focus only on the negative
• Let personalities intrude
• Be vague or generalize
• Play favorites
• Correct people in private

Question 3

Tactful Guidelines for providing negative feedback

Answer 3

T = think before you speak

A = apologize quickly if you’ve made a mistake

C = Converse, don’t be patronizing or sarcastic

T = Time your comments carefully

F = Focus on behaviour, not on personality

U = Uncover hidden feelings

L = Listen for feedback

Question 4

Recieving Feedback

Answer 4

• Center attention
• Give time
• understand
• Request guidance
• Show appreciation for feedback
• Think about it