Collaboration and Teamwork

Question 1

Define collaboration in healthcare

Answer 1

Healthcare professionals assuming complimentary roles and co-operatively working together, sharing responsibility for problem solving and making decisions to formulate and carry out plans for patient care

Question 2

What are the six characteristics of a successful team?

Answer 2

1) Purpose
2) Involvement
3) Commitment
4) Trust
5) Process
6) Communication

Question 3

Tuckman 5 stages of team development

Answer 3

1) Forming - may feel uncomfortable, afraid to speak

2) Storming - Conflict, rebellion, polarisation of opinion. Hard to work together, personality clashes

3) Norming - Cohesion develops, mutual support, determination to work together, listening to each other

4) Performing -Doing the task, committed to the team

5) Ending - Individuals leave the team

Question 4

Belbin’s behaviour:
Doing -

Answer 4

• Implementer - makes ideas work
• Shaper - Challenges others to move forward
• Completer - Sees things through to the end

Question 5

Belbin’s behaviour:
Thinking -

Answer 5

• Plant - Original and creative
• Monitor - Sees the big picture
• Specialist - Expert knowledge in key areas

Question 6

Belbin’s behaviour:
People -

Answer 6

• Co-ordinator - Helps everyone focus on task
• Team worker - Resolves social problems
• Resource - Explores new ideas

Question 7

Six destructive team member roles

Answer 7

• Storyteller - Irrelevant stories that distract
• Recognition seeker - Steals attention
• Dominator - Assesses authority
• Withdrawer - Backs down when challenged
• Protester - Points out the week
• Comic - Humour to lose focus

Question 8

Four stages of Competence Model

Answer 8

1) Unconscious incompetence - Unaware of the skill and lack proficiency

2) Unconscious competence - Performing the skill becomes automatic

3) Conscious incompetence - Aware of skill not yet proficient

4) Conscious competence - Able to use the skill but with effort