There are three main types of agreements in Network Management
NDA
MOU
SLA
Non-Disclosure Agreements (NDAs)
● Documented agreement between two parties defining confidential data
● Used to protect intellectual property
● Can be between organizations or between an organization and its employee
● Includes non-competitive clauses
● An administrative control; not a technical control
● Legally binding
○ Can be enforced with penalties such as fines, forfeiture of intellectual property rights, or jail time
Memorandum of Understanding (MOU)
● Non-binding agreement between two or more organizations
● Details common actions and responsibilities
● More formal than a gentleman’s agreement
● Often referred to as a letter of intent
● Often used within organizations or between business units
● Not legally enforceable
● Can be modified or broken without serious consequences
Service Level Agreement (SLA)
● Documented commitment between a service provider and a client
● Defines quality, availability, and responsibilities
● Primarily concerned with supporting and responding to problems within a given time frame
● Outlines responsibilities, guarantees, and warranties for a service and its components
● Can provide predictability in service delivery
● Penalties for not meeting SLA terms depend on the agreement and contract
