Communicating Effectively

Question 1

5 guidelines to communicating effectively

Answer 1

1- target properly (time, audience, format)
2- provide only info needed
3- allocate resources
4- consider stakeholder info needs
5- review periodically

Question 2

Communication Requirement Analysis (CRA)

Answer 2

tool used to determine communication complexity. If # too high, maybe too many stakeholders or too frequent
use formula [n(n-1)]/2
Need org chart and stakeholder register

Question 3

Communication Models

Answer 3

Basic (sender & receiver)

Interactive (acknowledgement and feedback)

Question 4

Noise in communication

Answer 4

noise distorts message
complicates message
cultural, technology, language,

Question 5

Tools & Techniques to Monitor Communication

Answer 5

Expert Judgement
Meetings
PMIS
Data Representation
Interpersonal Skills & team skills
Stakeholder Engagement Issue Matrix

Question 6

Tools & Techniques to Manage Communication

Answer 6

Communication Technology
Communication Methods
Communication Skills
PMIS
Project Reporting
Interpersonal & Team skills