Communicating with Customers

Question 1

What are the 2 types of physical methods of communicating with customers?
1.
2.

Answer 1

1. Branch.
2. Postal.

Question 2

What are the 3 types of technological methods of communicating with customers?
1.
2.
3.

Answer 2

1. Online banking.
2. Telephone banking.
3. Mobile banking.

Question 3

What are 2 advantages of branches?
1.
2.

Answer 3

1. Builds trust and brand loyalty.
2. Additional services like advice can be offered.

Question 4

What are 2 disadvantages of branches?
1.
2.

Answer 4

1. Time consuming because of travelling and queues.
2. Restricted to open hours.

Question 5

What are 2 advantages of telephone banking?
1.
2.

Answer 5

1. Convenient for simple tasks like checking balances.
2. No additional charges.

Question 6

What are 2 disadvantages of telephone banking?
1.
2.

Answer 6

1. High risk of identity fraud.
2. May be limited to open hours.

Question 7

What are 2 advantages of mobile banking?
1.
2.

Answer 7

1. Available 24/7.
2. No additional charges.

Question 8

What are 2 disadvantages of mobile banking?
1.
2.

Answer 8

1. Some apps may not be available on specific phones.
2. Risk for cyber crime.

Question 9

What is the main advantage of postal banking?

Answer 9

Does not require any technology.

Question 10

What are 2 disadvantages of postal banking?
1.
2.

Answer 10

1. Slow.
2. Post may get lost.