What are the values and behaviors of medical professionalism
What factors contribute to communication at ground zero?
What is interprofessionalism?
What’s the impact of interprofessionalism for patient safety?
How can miscommunication cause medical errors?
Medical error is the 3rd leading cause of death in the US (Journal of Pt Safety, 2014)
• Improving communication between health providers reduces errors by 30 percent (NEJM, 2014
What is the impact of self-awareness?
What are the communication basics and techniques ?
What’s the impact of diction?
What are the 7 shaming words to stop saying now?
Summarize why good communication key