1
Q
What is communication?
A
1 body language
2 listening
3 engaging verbally
4 engaging non verbally
5 where someone’s sends a code and the receiver decides the message
2
Q
What is TEDSPIED?
A
T tell me
E explain to me
D describe to me
S show me
P precisely
I in
E exact
D detail
3
Q
What are the 5 W’s and 1 H?
A
1 who
2 what
3 where
4 when
5 why
6 how
4
Q
What is LEAPS?
A
L listen
E empathise
A ask
P paraphrase
S summarise
5
Q
What does empathy mean?
A
To see through the eyes of another. To share and understand the thoughts and attitudes of another.
6
Q
What is CUDSA?
A
C confront the behaviour
U understand each others position
D define the problem
S seek solutions
A agree a way forward
