Communication

Question 1

What is Communication?

Answer 1

• The essential all social relations, which unites us to God
• We all have a desire to be loved to express it ourselves communication is crucial to relationships.

Question 2

Why Communication is Important?

Answer 2

• It helps us to succeed in all types of relationship
• Our ability to communicate with others can impact our ability to connect, help and love in our relationships.

Question 3

What are Aspect of communication?

Answer 3

Communication is an exchange of ideas, feelings or meaning between two or more persons
- Listening
- Body language (70%)
- Verbal (10%)
- Tone (20%)

Question 4

What are the Roadblocks to good Communication?

Answer 4

• Self-Protection: We insist on seeing evidence that communication will involve no risk before we attempt to relate to another person.
• Win-Lose Attitude: Being right becomes more important than understanding or relating.
• Stereotyping and judging: Any statement which puts someone into a role or category denies their dignity as a Individual.
• “You” Message: Tend to imply negative judgments of the other person they seem to want to annoy and/or anger the other.

Question 5

What are Avenues to good communication?

Answer 5

• Trust: We assume the person we are talking to is trustworthy unless proven wrong
• Hope: We enter into a conversation with someone because we hope it will have a desirable outcome
• Acceptance: We need to accept people as they are, in all their uniqueness
• “I” Message: State observation, feeling, thoughts and wishes they express the speaker’s concern, but they leave the other person free to respond

Question 6

What are Guidelines for listening?

Answer 6

• Hold your tongue (keep quiet) and be attentive.
• Convey an open spirit with your body language.
• Stay in eye contact.
• Avoid assuming anything about what the other person will say.
• Give signals that you are listening.
• Help by summarizing occasionally.
• Ask clarifying questions.
• Check your perception of the speaker’s body language.
• Let the person know if you cannot listen at the time.

Question 7

Handling Conflicts

Answer 7

• Conflict is inevitable in all relationships.
• They can help us clarify our thinking, sharpen our principles, and test our skills of communication.
• How they are resolved is the key to whether we handle conflicts well or poorly.

Question 8

Resolving Conflicts

Answer 8

• Do unto other (The Golden Rule): Be Empathetic
• Go to the source (Help me understand why this happened): Speak to the person with whom you are in conflict. Involving a third party leads to more confusion and makes the problem worse.
• Get the facts straight: Don’t act on rumors. Take time to find out the truth.
• Take a problem solving approach: State the problem clearly. Brainstorm for possible solutions. Evaluate each solution and choose one.