VN01 > Communication > Flashcards

Communication Flashcards

(18 cards)

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1
Q

what are the three types of communication?

A
  • uni-directional
  • bi-directional
  • multi-directional
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2
Q

what are the 4 main objectives of communication?

A
  • heard/received
  • understood
  • accepted
  • initiation of action
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3
Q

what is an example of direct communication?

A

verbal

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4
Q

what is an example of indirect communication?

A

email

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5
Q

What is verbal consent?

A

the words that we use must involve the listener, show the way we feel and how we regard the listener

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6
Q

what is paralinguistics?

A

communication based on non-verbal. utterances (tone, volume, timing)

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7
Q

what is a benefit of using paralinguistics?

A
  • reduces ambiguity
  • communicates emotional stress
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8
Q

what is kinesics?

A

non-verbal communication such as body movements and eye contacts

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9
Q

how can we use body language positively during communication?

A
  • maintain a relaxed posture
  • consistent facial expression with emotion
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10
Q

What are the two types of listening?

A
  • passive
  • active
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11
Q

what are the three types of question?

A
  • open
  • closed
  • leading
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12
Q

what factors are necessary for good communication?

A
  • environment
  • interpersonal skills
  • knowledge
  • time
  • patience
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13
Q

what is rapport?

A

harmonious communication which is respectful and non judgemental

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14
Q

what are some factors that affect. communication?

A
  • anxiety
  • culture
  • age
  • language
  • sensory impairment
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15
Q

what is pacing and leading?

A

pacing - allow the conversation to go at the other’s pace
leading - take lead from other other person

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16
Q

What is restating?

Study These Flashcards
A

when you restate, you repeat exactly what you heard back to the speaker

17
Q

What is summarising?

Study These Flashcards
A

pick out important points and restate them in your own words

18
Q

What is validating?

Study These Flashcards
A

Acknowledging the value of what the speaker is saying and feeling

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