Communication

Question 1

what are the two methods of communication?

Answer 1

• handovers (in person/over the phone)
• written records (notes, charts etc)

Question 2

what is important in documentation?

Answer 2

• detailed
• accurate
• suitable to situation
• secured and stored appropriately
• documented within appropriate time

Question 3

what is included in a health record?

Answer 3

• name, age, address
• health conditions
• treatments and medicines
• allergies
• tests, scans
• lifestyle info
• hospital admission

Question 4

what are common problems in communicating and record keeping?

Answer 4

• inaccurate records
• not documenting
• spelling mistakes
• missing information
• records not factual
• clarity issues
• documenting in the wrong patients notes

Question 5

what does SBAR stand for?

Answer 5

S - situation
B - background
A - assessment
R - recommendation

Question 6

when is SBAR used?

Answer 6

during communications
- in/out patients
- conversations between shifts
- conversations between different clinicians (in person/phone)