Communication

Question 1

Components of Active Listening

Answer 1

• inviting the other people into the conversation
• focusing on what the other person is saying
• processing unspoken or nonverbal messages other person is sending
• being aware of the nonverbals you are sending

Question 2

How to ensure a message is better understood and received by varied audiences

Answer 2

Sharing information in multiple frameworks

Question 3

Impactful communication achieves its purpose by integrating…

Answer 3

• an understanding of the audience’s needs and perspectives
• a clear message
• effective delivery

Question 4

Getting an audience to see communicated facts in a certain way, so that they take a certain action

Answer 4

Framing

Question 5

The major enemies to a communicator’s presence

Answer 5

nervousness and falseness

Question 6

Who to employees tend to most trust information from?

Answer 6

Their managers

Question 7

How should feedback be framed?

Answer 7

to show how it will benefit the employee and the org, and reinforce their value to the org

Question 8

Steps to creating communication plans

Answer 8

1. identify purpose
2. identify stakeholders
3. identify communication methods/channels