Communication

Question 1

A framework for assertive communication

Answer 1

DESC script

Question 2

A manner of communicating and a relational style used by individuals to express their needs confidently, openly, and in a positive manner.

Answer 2

Assertiveness

Question 3

A set of cultural behaviours and attitudes integrated into the practice methods of a system, agency or its professionals that enables them to work effectively in cross-cultural situations.

Answer 3

Cultural competence