Communication

Question 1

describe & define COMMUNICATION

Answer 1

• type of LIFELONG LEARNING PROCESS
• establishes NURSE-PATIENT RELATIONSHIPS
• helps to REDUCE RISK OF ERRORS

Question 2

describe THERAPEUTIC COMMUNICATION

Answer 2

• promotion of PERSONAL GROWTH
• helps patient reach their goals

Question 3

how can nurses communicate with their patients?

Answer 3

• DEVELOP CARING RELATIONS
• BE SUPPORTIVE
• BEING PRESENT
• BEING SENSITIVE
• PROMOTING TEACHING & LEARNING

Question 4

How to develop nursing communication skills?

Answer 4

• gathering of RELEVANT INFO about patient
• begin to INTEGRATE this info and clinical experiences
• promote understanding and planning patient care

Question 5

INTRAPERSONAL COMMUNICATION:

Answer 5

• powerful form of comms—used to “self-talk” and develops one’s own feelings and self-esteem
• can use the teach-back method, asking questions to patient allowing for the opportunity for clarification or identify any misinterpretations

Question 6

INTERPERSONAL COMMUNICATION

Answer 6

• the most commonly used
• you and another person; face-to-face typically

Question 7

SMALL-GROUP COMMUNICATION:

Answer 7

• action that occurs when a small number of people meet
• allows for various group dynamics
• GOAL DIRECTED

Question 8

PUBLIC COMMUNICATION:

Answer 8

• interaction with an audience
• can be seen through conferences or classroom discussions etc…

Question 9

what are the ELEMENTS OF THE COMMUNICATION PROCESS/CIRCULAR TRANSACTIONAL MODEL? (7)

Answer 9

• REFERENT
• SENDER & RECEIVER
• MESSAGE
• CHANNELS
• FEEDBACK
• INTERPERSONAL VARIABLES
• ENVIRONMENT

Question 10

REFERENT

Answer 10

motivates one person to communicate with another

Question 11

SENDER

Answer 11

person who encodes and delivers a message - switches back and forth

Question 12

RECEIVER

Answer 12

• person who receives and decodes the message - switches back and forth
• use of active listening

Question 13

MESSAGE

Answer 13

the content of the communication

Question 14

CHANNELS

Answer 14

use of communication channels to send and receive messages through visual, auditory, and tactile senses

Question 15

FEEDBACK

Answer 15

• message that a sender receives from the receiver
• allows to see the extent to which the receiver understood the meaning of the message

Question 16

INTERPERSONAL VARIABLES

Answer 16

factors within both sender and receiver that influence communication

Question 17

CONTEXT/ENVIRONMENT

Answer 17

the setting for sender-receiver interaction

Question 18

importance of circular transactional model

Answer 18

**allows to show the COMPLEMENTARY & SYMMETRICAL relationship of communication between both people
- continuous & interactive

Question 19

what are our FORMS OF VERBAL COMMUNICATION (6)?

Answer 19

1. VOCAB/LANGUAGE
   - avoid medical jargon/proper use of translator
2. DENOTATIVE/CONNOTATIVE MEANING
3. PACING (SPEED)
4. INTONATION (tone)
5. CLARITY/BREVITY
   - be simple, brief, & direct
6. TIMING & RELEVANCE

Question 20

what are our FORMS OF NONVERBAL COMMUNICATION (7)?

Answer 20

1. PERSONAL APPEARANCE
2. POSTURE & GAIT
3. FACIAL EXPRESSIONS
4. EYE CONTACT
5. GESTURES
6. SOUNDS
7. PERSONAL SPACE/TERRITORALITY

Question 21

metacommunication

Answer 21

all factors that influence communication

Question 22

what are the PHASES OF THE HELPING RELATIONSHIP?

Answer 22

➢ Preinteraction phase
➢ Orientation phase
➢ Working phase
➢ Termination phase

Question 23

PREINTERACTION PHASE

Answer 23

• before meeting a patient
• reviewing data and talking to other caregivers to anticipate interaction

Question 24

ORIENTATION PHASE

Answer 24

• setting tone of relationship and close observation of patient
• assessment of health status and clarification of roles

Question 25

WORKING PHASE

Answer 25

encouragement of patient and taking action to work together to solve problems and accomplish outcomes

Question 26

TERMINATION PHASE

Answer 26

evaluation of achievements and separation of relationship

Question 27

narrative interaction

Answer 27

listening to stories and understand the context of others’ lives

Question 28

motivational interviewing

Answer 28

Encourages patients to share their thoughts, beliefs, fears, and concerns with the aim of changing their behavior

Question 29

Nurse-health care team relationships

Answer 29

➢ Affects patient safety and the work environment * Hand-off reports * SACCIA/SBAR

Question 30

SACCIA

Answer 30

- SUFFICIENCY - ACCURACY - CLARITY - CONTEXTUALIZATION - INTERPERSONAL ADAPTATION

Question 31

SBAR

Answer 31

- SITUATION - BACKGROUND - ASSESSMENT - RECOMMENDATION

Question 32

how to address LATERAL VIOLENCE?

Answer 32

**bullying between coworkers; DOCUMENT & ADDRESS BEHAVIOR - notify manager, & ask for it to stop

Question 33

what are the ELEMENTS OF PROFESSIONAL COMMUNICATION?

Answer 33

 Courtesy  Use of names  Trustworthiness  Autonomy and responsibility  Assertiveness

Question 34

ACTIVE LISTENING

Answer 34

being attentive to what a patient is saying both verbally and nonverbally

Question 35

SURETY MODEL

Answer 35

➢ Sharing observations ➢ Sharing empathy ➢ Sharing hope ➢ Sharing humor ➢ Sharing feelings ➢ Using touch ➢ Using silence

Question 36

THERAPEUTIC COMMUNICATION

Answer 36

specific responses that encourage the expression of feelings and ideas and convey acceptance and respect

Question 37

what are some THERAPEUTIC COMMUNICATION TECHNIQUES?

Answer 37

 Providing information  Clarifying  Focusing  Paraphrasing  Validation  Asking relevant questions  Summarizing  Self-disclosure  Confrontation

Question 38

what are some NONTHERAPEUTIC COMMUNICATION TECHNIQUES?

Answer 38

- asking personal questions - giving false reassurances - arguing - defensive responses / automatic responses - passive/aggressive responses - SYMPATHY - changing subject