What does STEPPS stand for
Strategies and Tools to Enhance Performance and Patient Safety
What is the aim of Team STEPPS
Aim to optimize team performance across health care delivery
What is SBAR
A technique for communicating critical information that required immediate attention
Situation
Background
Assessment
Reccommendation and request
What is closed loop communication
Using verbal feedback to ensure that messages are correctly understood by reciients using methods such as call outs, check backs etc
What are the steps to check-Back
Sender initiates the message
Receiver accepts the message and provides feedback
Sender double checks to ensure the message was received
What does the teach back method involve
Sender asks the patient or family member to explain the info they need to know to take actions with regard to their own health
What are the 6 key elements of communication
Understanding non-verbal
communication
Listening
Engaging people to talk
Asking questions and obtaining
feedback
Acknowledging other people’s
feelings
Giving feedback
what is the socail distance for communication
1.25-3.5m
What is considered an intimate distance for conversation
0-0.5m
What is the best distance for a personal conversation
0.5m-1.25m
Who produced the shape of consultation
Freeman 1999
What does the shape of consultation by Freeman state
Beginning: use open questions to invite, engage and facilitate the giving of information
Middle: may use focussed to explain treatment planning, give advice
End: closed to clarify plans and agree outcome and expectations
What are the 4 steps in the 4 Habits model
1- invest in the beginning
2- Ellicit the patient’s perspective
3- Demonstrate empathy
4- Invest in the end of the pre-clinical interview
What is the calgary cambridge consultation model
- Initiating the consultation
- Gathering information
- Building the relationship
- Understanding the patient perspective
- Providing structure to the consultation
- Closing the consultation
What is empathy
Putting oneself in the another’s place, acknowledging their feelings
What does MAP stand for
Motivation
Action
Prompts
What are BCTs
Behaviour change techniques
What are motivation BCTS
Pros and cons
look into the future
social support
What are the types of action BCTs
Initiate and maintain
What are the initiate BCTs
Goal setting (behaviour and outcome)
Action planning
What are maintain BCTs
Review goals
If-then plans
Self-monitoring
What are prompts BCTs
Rewards
Adapt environment
Habit formation
