Communication

Question 1

What is the communication cycle/loop?

Answer 1

It refers to the process of exchanging information and feedback between individuals.

Question 2

What characterizes Analytical-Communication?

Answer 2

Based off of numbers and has little emotion behind the communication style.

Question 3

What is Intuitive-Communication?

Answer 3

‘Big-Picture’ based communication style.

Question 4

What defines Functional-Communication?

Answer 4

Organized, detailed plans and avoids overwhelming the patient with information.

Question 5

What is Personal-Communication?

Answer 5

An emotional approach that values feelings and involves active listening.

Question 6

What is the most important aspect of communication?

Answer 6

Active listening.

Question 7

What is verbal communication?

Answer 7

Sharing information with recognizable spoken words.

Question 8

What is nonverbal communication?

Answer 8

Negates or complements spoken words.

Includes posture, eye contact, touch, hand gestures, etc.

Question 9

What is therapeutic communication?

Answer 9

Interaction aims to enhance the comfort, safety, trust, health, and well-being of the patient.

Question 10

What is non-therapeutic communication?

Answer 10

Includes agreeing/disagreeing, advising, defending, disapproving, stereotyping, probing, etc.

Question 11

What are defense mechanisms?

Answer 11

Psychological strategies to cope with reality and maintain self-image.

Includes indifference, compensation, denial, displacement.

Question 12

What is a key consideration for communication with vision-loss?

Answer 12

Promote safe independence by using bright colors and solid backgrounds.

Less than 10% of the blind population actually reads in braille.

Question 13

What should be avoided when communicating with individuals with vision-loss?

Answer 13

Avoid clear glass obstructions.

Question 14

What are some methods to assist individuals with vision-loss?

Answer 14

Offer braille, audio format, and large print.

Question 15

What is a key consideration for communication with hearing-loss?

Answer 15

Face the person directly and keep your face lit.

Question 16

What should be avoided when communicating with individuals with hearing-loss?

Answer 16

Avoid background noise.

Question 17

What should you do before speaking to someone with hearing-loss?

Answer 17

Get the person’s attention if possible.

Question 18

How should you speak to individuals with hearing-loss?

Answer 18

Speak clearly and do not shout at them.

Question 19

What should you offer if needed when communicating with someone with hearing-loss?

Answer 19

Offer a sign-language interpreter.

Question 20

What is the focus of communication in healthcare?

Answer 20

Always remember that your focus is on the patient.

Question 21

What is the relationship between effective communication and customer service?

Answer 21

Effective communication and great customer service go hand-in-hand.

Question 22

What does customer service ensure?

Answer 22

Ensuring customer satisfaction throughout the workplace transaction.