communication

Question 1

barriers to communication

Answer 1

-high emotions
-accents
-patient comfortable
-language
-age
-medical terminology
-educational level
-impairment of senses
-disease process

Question 2

barriers to effective communication diagram

Answer 2

Question 3

bad communication examples

Answer 3

-phone
-talking about other patients
-chewing gum
-not introdicing yourself
-consent
-dismissive of pt questions
-not engaging with patients

Question 4

communication involves what aspects of the human

Answer 4

-body
-mind
-spirit
-emotions

Question 5

basic elements of the communication process

Answer 5

Question 6

intrapersonal

Answer 6

-occurs within an individual

Question 7

interpersonal

Answer 7

-one to one interaction between two people

Question 8

transpersonal

Answer 8

-interaction within a persons spiritual domain

Question 9

small-group

Answer 9

-interactions with a small number of people

Question 10

public

Answer 10

-interaction with an audience

Question 11

verbal communication essential aspects

Answer 11

-vocabulary
-denotative and connotative
-words have labels in some culture
-pacing
-intonation
-clarity and brevity
-timing and relevance

Question 12

non-verbal communication aspects

Answer 12

-personal appearance
-posture and gait
-facial expressions
-eye contact
-gestures
-sounds
-personal space

Question 13

symbolic communication

Answer 13

-the verbal and non verbal symboism used by other to convey meaning

Question 14

metacommunication

Answer 14

-a broad term that refers to all factors that influence how a message is perceived by other people

Question 15

elements of professional communication

Answer 15

-courtesy
-use of names
-trustworthiness
-autonomy and responsibility
-assertiveness
-be aware of cultural sensitivities in any of these aspects

Question 16

conditions where you may need to adapt your communication

Answer 16

-patients who cannot speak clearly
-patients who are coginitively impaired
-patients who are hearing impaired
-visual impairment
-unresponsive
-non english natives
-anxiety
-angry/depressed/happy

Question 17

bad communication techniques

Answer 17

-asking personal questions
-giving personal opinion
-changing subject
-automatic responses
-false reassurance
-sympathy

Question 18

therapuetic communication techniques

Answer 18

-active listening
-sharing observations
-sharing empathy
-sharing hope
-sharing humour
-sharing feelings
-using touch
-using resilience
-providing information

Question 19

closed loop communication

Answer 19

-helps overcome communication barriers by ensuring that the message was transferred as intended
-practice of repeating back what was heard