Communication

Question 1

What is the aim of communication skills?

Answer 1

Form a collaborative partnership between all people involved in care of an animal, through relationship-centred care.

Question 2

What does non-verbal communication include?

Answer 2

• Body language (facial expressions, gestures, tension, touch, eye behaviour)
• Paralanguage (tone, intonation, volume, rate, emphasis)
• Spatial relationship (proximity to client, physical barriers)
• Autonomic response (flushing, tearing, sweating, blanching)