Communication

Question 1

What does effective communication entail?

Answer 1

• number of mistakes reduced.
• employees have sense of belonging/ involvement.
• enhance decision making process.

Question 2

What is one way communication?

Answer 2

Information is transferred in one direction.

Question 3

What are the advantages and disadvantages of one way communication?

Answer 3

Advantages:
- easy to use.
- cheaper than two-way.

Disadvantages:
- less reliable.

Question 4

What is two way communication?

Answer 4

Information transferred by both parties.

Question 5

What are the advantages and disadvantages of two way communication?

Answer 5

Advantages:
- more effective as feedback is given.
- receiver feels more involved.

Disadvantages:
- takes more time and is more expensive.

Question 6

What is formal communication?

Answer 6

Usually communicated using agreed rules.

Question 7

What is informal communication?

Answer 7

Little/ no established rules on how it takes place.

Question 8

What is open communication?

Answer 8

• using language that’s understood by most people.
• important if business wants to reach large market.
• used with external stakeholders.

Question 9

What is closed communication?

Answer 9

Business has own language which is only understood by those involved. E.g. slang or abbreviation.

Question 10

What is vertical communication?

Answer 10

Communication between different layer of hierarchy (up and down). Makes employees feel involved and improves working environment.

Question 11

What is horizontal communication?

Answer 11

Communication between people on same levels.

Question 12

What is chain of communication?

Answer 12

• info communicated up and down hierarchy.
• usually large business.
• lack of opportunity for people at bottom to feel involved and communicate directly with people at the top.
• info could become distorted.

Question 13

What is wheel of command?

Answer 13

• all communication goes through leader (centralised).
• may discourage employee responsibility.
• not associated with delegation.

Question 14

What is circle of communication?

Answer 14

• restricted network for communications.
• usually within departments on the same level.

Question 15

What is all networks communication?

Answer 15

• no set route.
• communication is quicker.
• usually small businesses.

Question 16

What is communication media?

Answer 16

How message is communicated from sender e.g. mass communication (tv, radio), text, telephone, face to face, email.

Question 17

What are the advantages and disadvantages of using ICT?

Answer 17

Advantages:
- quicker.
- video conferences means they don’t need to meet up.

Disadvantages:
- high initial cost.
- higher chance of miss understanding as you cant read their body language.

Question 18

What are barriers to effective communication?

Answer 18

Technical:
- ability of receiver receiving info.
Semantic:
-ability of receiver understanding info.
Effectiveness:
- whether info being communicated has been acted upon in the right way.

Question 19

What are group norms?

Answer 19

Set of rules written/ unwritten/ implied.

Question 20

What are implicit group norms?

Answer 20

Assumption there’s a set way to behave/ operate/ interact within group.

Question 21

What are explicit group norms?

Answer 21

Written set of rules e.g. how to answer phone.