Why is good communication important?
Reduces mistakes
Employees will feel a sense of belonging
Speeds up decision making
Can be used for effective marketing
What are the types of communication?
One and two way
Formal and informal
Open and closed
Vertical and horizontal
What are the channels of communication?
Chain
Wheel
Circle
All networks
What are the barriers to effective communication?
Technical (ability of the receiver to receive information)
Semantic (ability of the receiver to understand sent information)
Effectiveness (whether the received information has been acted on)