Communication

Question 1

What’s internal communication?

Answer 1

INTERNAL COMMUNICATION takes place within the same business.

It’s where employees in the same organisation pass information either verbally or in written form between themselves.

Question 2

What’s external communication?

Answer 2

EXTERNAL COMMUNICATION take place between the business and the outside world. It’s where a person within the business communicates with another person outside the business, such as a customer, a supplier, the bank manager, etc.

Question 3

What can communication be…

Answer 3

Communication can be WRITTEN (letter, email, notices, etc.)
or VERBAL (spoken methods of communication such as face-to-face, phone, etc.)