communication

Question 1

insufficient or excessive communication can have an impact on

Answer 1

employee motivation 
customer service 
the number of mistakes made 
the understanding of employees 
speed and implementation of decisions 
the image/ brand of the business

Question 2

the communication process

Answer 2

the sender has to choose an appropiate medium to reach the receiver
feedback should also be available to ensure the communication has been successful.

Question 3

barriers to effective communication

Answer 3

using inappropriate mediums or email system failure
being angry or tired
cultural differences
use of jargon.

Question 4

informal communication is also known as what in a business

Answer 4

the grapevine

and can get in the way of effective communication.