Communication

Question 1

Why is it important to give and receive feedback?

Answer 1

Giving feedback is important to make sure people are performing

Receiving feedback is important for personal development as it helps maximise out potential and raise awareness of our strengths and areas for improvement

Question 2

What is emotional intelligence?

Answer 2

Being aware of and managing our emotions and involves

• Self awareness
• Self management
• Social awareness
• Relationship management

Question 3

What should be included in feedback?

Answer 3

Feedback should be about delivering a message that allows the individual receiving it to understand how they are performing within their environment and where that performance can be improved for themselves, the team and the organisation.

Question 4

What are some aspects which facilitate useful feedback?

Answer 4

• Be specific about what the feedback is on. i.e. Good job doing a specific thing
• Make observations based on facts
• Time it to make sure it is delivered as soon as reasonable
• Be non-judgemental, avoid tones such as anger, disappointment and sarcasm as these only serve to colour the message and it will get lost.
• Avoid giving feedback in front of other people and use open ended questions
• Make feedback frequent and meaningfun

Question 5

What are the four steps of the feedback model?

Answer 5

1. Ask what the current situation is
2. Look at what has been done well
3. Look at what could have made it better
4. Plan specific actions to ensure success