Communication

Question 1

Structure

Answer 1

Short intro / punchline
3 arguments
Conclusion & summary

Question 2

If you have 5 sec

Answer 2

Say the key phrase and offer details on any points

Question 3

If you’re unclear

Answer 3

Apologise, restate it well and ask if any more details needed

Question 4

Basic comms rules

Answer 4

Never say bad things, say good things (and highlight when really good)

Question 5

Advanced comms skills

Answer 5

• use their names
• smile and be interested
• research them, know their interests, listen and understand
• start by getting “yes”
• don’t argue, when you’re wrong admit it and apologise
• appeal to similarities

Question 6

Pro comms skills

Answer 6

• add some honey (esp before criticism)
• never criticise directly, hint
• lead by example
• don’t order, ask suggestive questions
• make things look easy to correct and praise smallest improvements
• give reputation to live up to

Question 7

Before taking a speaking bet (think GS)

Answer 7

Do you need to say it? Is it going to 99% make you stand out?