communication

Question 1

what type of skill is communication within a health care setting

Answer 1

clinical and complex

Question 2

what is an element in many malpractices and complaints

Answer 2

poor communication

Question 3

can you use dental jargon in communication with patients

Answer 3

yes
needed for informed consent
but have to explain it in understandable terms

Question 4

what is important in communication

Answer 4

• non-judgemental language
• listen to the patient
• empathy
• interest in the patient
• non-verbals

Question 5

What is a good structure for good communication in a dental consultation

Answer 5

• initiating the consultation
• gathering information
• understanding the patient perspective
• providing structure to the consultation
• building the relationship
• closing the consultation

Question 6

can the dentist be patient centred and in control

Answer 6

yes

Question 7

list examples of dental-patient communication

Answer 7

• History taking
	○ Medical
	○ Social	
	○ Dental 
• Explaining test results
• Explaining a diagnosis and prognosis
• Planning treatment
• Discussion of possible treatment options 
• Explaining treatment procedure
• Giving information needed for consent
• Motivating a patient
	○ Tobacco 	
	○ Alcohol 
	○ Oral hygiene
	○ Interdental cleaning 
• Breaking bad news
• Handling complaints