Communication and Problem Solving

Question 1

Critical Thinking

Answer 1

intellectually and disciplined process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and/or evaluating information gathered from or generated by, observation, experience, reflection, reasoning, or communication, as a guide to belief and action.

Question 2

Essential Aspects of Critical Thinking

Answer 2

Disposition, Criteria, Argument, Reasoning, Point of View, Procedures for Applying Criteria

Question 3

4 Typical Reasons for Errors in Reasoning

Answer 3

• Fails to observe and use all relevant facts of a problem
• Fails to approach the problem in a systematic step-by-step manner, makes leaps in logic and jumps to conclusions
• Fails to spell out relationships fully
• Person is sloppy and inaccurate in collecting information and carrying out mental activities.

Question 4

Methods of Good Problem Solvers

Answer 4

• Positive attitude
• Concern for accuracy
• Breaking the problem into parts
• Avoiding guessing
• Activeness in problem solving

Question 5

SARA

Answer 5

Scanning, Analysis, Response, Assessment

Question 6

Ethical Appeal

Answer 6

Assures other person. Persuades others of your desire for a positive outcome. Useful when dealing with people who are highly upset.

Question 7

Rational Appeal

Answer 7

Based on use of reasoning. Appeal to common sense, good judgement, or community standards. Valuable when dealing with people who have strong sense of right and wrong.

Question 8

Practical Appeal

Answer 8

Based on urgent need to change a particular circumstance. Adapt yourself and persuade the other person you are like them.

Question 9

Personal Appeal

Answer 9

Works well with headstrong people who insist on getting their way. Based on addressing person’s needs and desires.

Question 10

Problem-Oriented Policing Agencies

Answer 10

Focus on problems and concerns to the public. Zero in on effectiveness as the primary concern. Be proactive. Be committed to systematic inquiry. Encourage a broad and uninhibited search for solutions.