Communication Chapter 11

Question 1

What is a group role?

Answer 1

A set of expected behaviors associated with a person’s position in a group.

Question 2

What is a Blocker role?

Answer 2

A group member who resists ideas, delays progress, or repeatedly challenges decisions.

Question 3

What is an Initiator role?

Answer 3

A group member who proposes new ideas or solutions.

Question 4

What is a Coordinator role?

Answer 4

A group member who organizes activities and integrates group efforts.

Question 5

What is an Elaborator role?

Answer 5

A group member who expands on ideas by adding details or examples.

Question 6

What is role ambiguity?

Answer 6

Uncertainty about one’s job duties or expectations.

Question 7

What is role conflict?

Answer 7

Incompatible or conflicting role demands.

Question 8

What are group norms?

Answer 8

Shared expectations about appropriate behavior in a group.

Question 9

What is organizational socialization?

Answer 9

The process by which new members learn an organization’s values, norms, and behaviors.

Question 10

What is group conformity?

Answer 10

Pressure on individuals to align attitudes or behaviors with group norms.

Question 11

What is group cohesiveness?

Answer 11

The degree of attraction and commitment among group members.

Question 12

How does group cohesiveness help performance?

Answer 12

Increases satisfaction, cooperation, and coordination.

Question 13

How can group cohesiveness hurt performance?

Answer 13

Leads to groupthink and resistance to change.

Question 14

What is the “we–they” feeling?

Answer 14

Strong in-group identification and negative views of out-groups.

Question 15

What is group efficacy?

Answer 15

A group’s shared belief that it can successfully perform a task.

Question 16

What is cooperation?

Answer 16

Group members work together toward shared goals.

Question 17

What is social loafing?

Answer 17

Reduced individual effort when working in a group.

Question 18

What is competition?

Answer 18

Individuals or groups work against one another to achieve goals.

Question 19

What is conflict?

Answer 19

A process in which one party perceives another as negatively affecting its interests.

Question 20

What is intra-individual conflict?

Answer 20

Conflict within a person.

Question 21

What is inter-individual conflict?

Answer 21

Conflict between two individuals.

Question 22

What is intra-group conflict?

Answer 22

Conflict among members of the same group.

Question 23

What is inter-group conflict?

Answer 23

Conflict between different groups or departments.

Question 24

What are common sources of conflict?

Answer 24

Scarce resources, poor communication, role ambiguity, and goal differences.

Question 25

What is a positive outcome of conflict?

Answer 25

Improved decision-making and innovation.

Question 26

What is the dominating conflict style?

Answer 26

Win–lose approach where one party imposes a solution.

Question 27

What is a negative outcome of conflict?

Answer 27

Stress, reduced satisfaction, and poor performance.

Question 28

What is the accommodation conflict style?

Answer 28

One party gives in to maintain harmony.

Question 29

What is the compromising conflict style?

Answer 29

Each side gives up something to reach a solution.

Question 30

What is the collaboration conflict style?

Answer 30

Win–win approach that satisfies all parties.

Question 31

What is the avoidance conflict style?

Answer 31

Withdrawing from or ignoring the conflict.

Question 32

What is autocratic decision-making?

Answer 32

The leader makes the decision alone.

Question 33

What is consultative decision-making?

Answer 33

The leader seeks input but makes the final decision.

Question 34

What is democratic decision-making?

Answer 34

Group members vote; majority rules.

Question 35

What is consensus decision-making?

Answer 35

The group reaches a decision all members can support.

Question 36

What is groupthink?

Answer 36

A desire for unanimity that overrides realistic decision-making.

Question 37

What is group polarization?

Answer 37

Group decisions become more extreme than individual views.