Communication/Documentation/Teaching

Question 1

Factors influencing communication

Answer 1

• developmental level
• sociocultural differences
• roles and responsibilities
• physical, emotional, mental state
• values
• environment

Question 2

Intrapersonal communication (level 1)

Answer 2

• within ones self
• enhance or detract from positive interactions with pt/pts family

Question 3

Interpersonal communication (level 2)

Answer 3

• two or more people
• with pts, family, other medical disciplines
• thoughts, problem solving techniques, goal attainment, team building

Question 4

Small group communication (level 3)

Answer 4

• staff meeting
• patient care conferences
• teaching sessions
• support groups

Question 5

Organizational communication (level 4)

Answer 5

• nurses on a practice council
• nurses working with other interdisciplinary councils

Question 6

Orientation Phase

Answer 6

• writing your name on board
• introductory phase
• establishment of goals
• orient pt to environment

Question 7

Working Phase

Answer 7

• implementing goals
• how pt will prep for operation
• encourage pt to share thoughts/feelings about care

Question 8

Termination Phase

Answer 8

• reflect with pt regarding goals
• assess how pt will cope with termination of care

Question 9

Communication process

Answer 9

• Berlo
• involves source (encoder), message, channel, receiver (decoder)

Question 10

Communication channels

Answer 10

auditory - spoken words and cues
visual - sight, observations, perception
kinesthetic- touch

Question 11

SBAR

Answer 11

• situation
• background
• assessment
• recommendations

Question 12

Factors affecting patient learning

Answer 12

• age and developmental level
• financial resources
• cultural influences and language
• health literacy
• family/caregiver support networks

Question 13

Teaching older adults

Answer 13

• allow extra time
• plan short teaching sessions
• accommodate for sensory deficits
• reduce distractions
• relate new info to familiar activities

Question 14

Cognitive learning domain

Answer 14

• storing and recalling of new information
• utilize abstract ideas in concrete situations

Question 15

Psychomotor domain

Answer 15

• hands on learners
• integration of mental and muscle activity

Question 16

Affective domain

Answer 16

• changing attitudes, values, feelings

Question 17

Cognitive teaching strategies

Answer 17

• lecture
• panel
• written materials
• discovery

Question 18

Psychomotor teaching strategies

Answer 18

• demonstration
• discovery
• printed materials

Question 19

Affective teaching strategies

Answer 19

• role modeling
• discussion
• audiovisual materials