Tell me about a time you had to explain a complex technical solution to a non-technical audience
Harvest - Xero for invoicing - Explain processes and flows instead of being technical
Tell me about a time you had to tailor your message for different stakeholders during onboarding
Same as above
Describe a time you had to communicate a difficult or unpopular message to a customer.
Customer misunderstood complexities of an integration and needing to use a third party app. When they seen what it could do they were happy enough with it
Tell me about a time when miscommunication could have caused issues, and how you prevented it.
Integration complexities - demo what it was capable of
Tell me about a time your communication style directly improved customer adoption.
I tailored to the audience - leaderships were told about reporting and high level overviews, key users were told about day to day tasks
Tell me about a time you had to design a creative solution within technical or process constraints
Use Make instead of out of the box
Describe a time you solved a problem in a way the customer hadn’t considered.
Multiple boards - one board with multiple views
Tell me about a time you had to work around platform limitations to achieve a customer goal.
Monday Xero integration not good enough - use make
Tell me about a time you simplified a complex problem to deliver better results.
Multiple boards - one board with multiple filters
Tell me about a time you had to experiment or iterate to find the right solution
Any time we sell an integration with a new API - learn how it works and API documentation
Tell me about a time you had to change your communication approach when something wasn’t landing.
Training but then no one used the system - I changed training to be unique to their flow and they were more engaged.
Tell me about a time you used creativity to solve a customer problem without overengineering a solution.
AI columns to do something that we might have needed to use make for.
Tell me about a time you had to think on your feet during a live customer session.
Consultancy sessions
