Communication & Negotiation

Question 1

What is the official title of the RICS Information Paper on Managing Information?

Answer 1

Management of Communications

Question 2

What are the 5 stages to Negotiation?

Answer 2

Prepare, Exchange (Open Discussion - set goals etc..), Negotiation, Agreement, Implement

Question 3

What is non-verbal communication?

Answer 3

The act of conveying information without the use of words e.g., facial expressions, hand gestures, eye contact etc.
Also known as paralinguistic skills

Question 4

What does communication require?

Answer 4

1. Communicator
2. Method
3. Recipient